Frequently Asked Questions

We offer a variety of digital products including game gift cards (Steam, etc.), software licenses, and premium account subscriptions (such as Netflix, Spotify, ChatGPT, and more). All items are delivered digitally.

All digital products are delivered directly to your order details, or via Telegram (if requested), within 1 to 12 hours after payment confirmation.

We accept only cryptocurrency payments such as USDT on 5 Networks, USDC, and CARV Token. Payments are processed securely through trusted gateways.

Simply log in to your Steam account, click "Add Funds" or "Redeem a Steam Gift Card," then enter the code we provide. Funds will be added to your wallet instantly.

If you don't submit your transaction hash within 2 hours after payment, we cannot guarantee that your product will still be available. In that case, please contact our support team on Telegram for further assistance.

Due to the nature of digital goods, all sales are final and non-refundable once a product is delivered. However, if your product is not available and you experience an issue after the delivery waiting time, please contact us on Telegram.

After completing your payment, please send your username and password (if purchasing a license) to our Telegram support. This helps us activate your product faster.

Most orders are processed and delivered within 1 to 4 hours. All orders are checked manually to ensure accuracy and security.

Yes, we offer special rates for bulk or reseller orders. Please contact our support team to request a custom quote.

Yes, we provide legitimate and safe premium accounts that you can use without risk. All accounts are tested before delivery.

You can reach us any time via Telegram at https://t.me/Franzusupport. Our team is available to help with any issue.

Yes. We only collect the minimum information required to fulfill your order. Your data is not shared, stored, or sold to any third party.